Promises & Guarantees

Authenticity

We like to keep it real. In fact, we swear by it.

Authenticity is a big deal to us. We respect our designers and their rights, we know our reputation relies on it, and anyway we're not into counterfeits. So we're very careful to make sure that each piece goes through a rigorous multi-point inspection before we offer it to members, and we inspect it again each time it is returned to make sure it hasn't been tampered with. If at any point we are unsure, it comes out of rotation.

So if a piece says diamonds, it means diamonds. If it says Chanel, it means Chanel.

Curation

We put a lot of care and consideration into each and every piece we add to any collection, and we have extremely high standards. Our criteria include everything from considering current fashion editorials to our own taste, with special attention paid to our members' preferences and requests.

It's important that we keep our collections relevant and fresh, with new emergent and luxury designer jewelry added all the time. If our members don't respond to a certain piece, we phase it out. We want you to get what you actually want, and we want it to be of great quality.

Wish we carried something? Email us and let us know.

Condition

Most of our pieces are new and look that way too. But we also carry an amazing collection of vintage jewelry, which include some of the most iconic designs from decades past. Each piece has subtle signs of its unique history. While we do rehabilitate some of our vintage pieces, we think some are perfect just the way they are, beautiful flaws and all.

Still, we are as transparent as possible with regards to the condition of our jewelry. When necessary, we'll even re-shoot a piece to show its most current condition. We know lots of jewelers who can work magic, so if a piece can be refurbished, we'll do it. For instance, if the metal on a piece becomes scratched, we'll re-plate it, or if it's missing a small stone or part, we'll replace it.

Cleaning

Before a piece is sent out, it goes through a thorough cleaning process. Earrings in particular are given special attention—posts are completely sanitized between each wear.

Every piece is cared for differently depending on its composition, and our techniques include state-of-the-art steamers and special jewelry cleansers.

We do our best to use the safest, healthiest, least abrasive cleansers that are easy on the jewelry and easy on the skin.

Damages and losses

We hope that you take good care of your Switch jewelry and treat it well. But we get it, sometimes things happen...

We want you to be able to wear your jewelry every day, so of course minor dings and scratches are covered by us. We call this "normal wear and tear."

What we don't charge for:

  • Minor dings and scratches to metal and plating
  • Loss of non-precious, smaller stones, such as rhinestones or beads
  • Broken chain or clasp
  • Lost earring back
  • Malleable metal with a minor bend

If a piece is damaged to the point that it would be impossible to refurbish, we will have to charge for it. And if that's the case, we'll let you keep the piece.

What we do charge for:

  • Chipped, cracked, or severely scratched enamel
  • Loss of precious or bigger stones such as pearls, main accents, or diamonds
  • Irreparable rips or stains to leather or fabric
  • Bent metal that cannot be bent back

What we do charge for:

  • Chipped, cracked, or severely scratched enamel
  • Loss of precious or bigger stones such as pearls, main accents, or diamonds
  • Irreparable rips or stains to leather or fabric
  • Bent metal that cannot be bent back

If you lose a piece, we treat it the same as though you're buying it. We charge the member price for the piece (which is usually less than retail) and apply any credit in your account towards the purchase. If a piece gets lost or damaged, please let us know as soon as you can.

If a piece gets lost or damaged in transit, we know that's not your fault, so we won't hold you liable.

More questions? View our FAQ page or contact us directly.