Basics

Switch is a membership service that lets you borrow designer, fine, and fine jewelry by couture brands and iconic fashion houses like Hermes and Chanel. You can borrow one, two, or three pieces of jewelry at a time depending on your membership plan.

As soon as you sign up, add your first pieces to your closet. Regardless of your membership plan, you can select any piece that’s available. Once you check out, we’ll send them to you ASAP. Hang onto your jewelry for as long as you want. When you’re ready for something new, send them back in the same packaging using our prepaid shipping label. Soon afterwards, you’ll receive an email informing you that your Closet is unlocked so you can select your next piece.

And if you decide that you never want to give your jewelry back, you can purchase any piece you’re borrowing at a discount. Our special membership prices are already discounted from retail, but you also accumulate $10 of purchase credit for each month of your membership.

What happens if I lose or damage an item?

We go into greater detail about this in our Promises page but basically, you don’t have to worry about minor dings and normal wear or tear. And of course, if anything is lost or damaged in transit (so long as it’s been scanned by the shipping carrier), we won’t hold you responsible.

If a piece is lost, stolen, or irreparably damaged, you’re charged the member price, which is usually much less than the normal retail price, and we apply your earned purchase credit towards it too. Once paid, you can pick another piece to enjoy as part of your membership.

There is no limit to how long you can keep a piece--as long as your payments are up to date and you’re a member in good standing, the piece is yours.

It depends--we have jewelry of all types. The vintage pieces might show more wear, which if you ask us, is part of the charm. But most of our other pieces are in new or like-new condition. In some cases, you might be the first one ever to wear a piece. Even if you’re not, a lot of times you wouldn’t even realize it--few things hold up like jewelry.

The photos are generally pretty accurate representations of each piece’s condition and we try to be as transparent as possible.

We run a temporary hold of $300 to $500 on every new member's billing method as soon as they sign up. We release the hold immediately afterwards, and the funds should become available again in your account within 24 hours (although it might vary depending on your bank).

Rest assured that this is not a charge. It is simply a hold to make sure that you have funds in your account if we need to charge you for loss or damage.

We go into greater detail about this in our Promises page (and in our Terms and Conditions if you want to get into the nitty gritty) but basically, you don’t have to worry about minor dings and normal wear or tear. And of course, if anything is lost or damaged in transit (so long as it’s been scanned by the Post Office), we won’t hold you responsible.

If a piece is lost, stolen, or excessively damaged, you’re charged the member price, which is usually much less than the normal retail price, and we apply your earned purchase credit towards it too. Then, you can pick another piece to enjoy as part of your membership.

No, Switch is members-only but that’s what makes it special! You can look forward to something new again and again, and you don’t have to worry about late fees or limits.

YES!!! You can read more about this on the Promises page, but the bottom line is we go to great lengths to ensure that every piece we carry is authentic. We can’t overstate how important to us this is and how proud we are of our rigorous authentication process. If you ever have the slightest doubt about the authenticity of a piece, please let us know immediately.

Yes! It’s pretty simple--for every member you refer, you receive $50 in purchase credit (if we’re at capacity and not immediately accepting more members, you’ll receive the credit even if they only sign up for the waitlist). Your friend will also start their membership with $50 in purchase credit. Sign in and go to the Refer-A-Friend page to see your unique promo code.

Most of our pieces are only made in one size so you shouldn’t have an issue (you’ll notice we don’t carry rings yet). That said, we mention each piece’s measurements so you can be on the safe side. We especially encourage you to look up a bracelet’s size before checking it out, since some run big or small. We’ve also started shooting each of our pieces on models, so that should help you get an idea too. If you have any requests/concerns about fit, feel free to contact us.

You can exchange one, some, or all of your pieces whenever you want. As soon as you’re ready for something new, package the pieces the same way they arrived, Make sure the packaging is securely taped shut. Affix the prepaid shipping label we’ve provided and drop it in a USPS mailbox or schedule a pick-up via usps.com.

That’s an easy one--no and no. Shipping is free both ways and exchanges are unlimited.

You can buy any piece that you’re borrowing for its Member’s Price, which is usually much less than the normal retail price. The best part is that for every month you’re a member, you earn $10 of purchase credit, which continues to accumulate for as long as you’re a member.

To buy your pieces, login and go to ‘Current Pieces’ under your name in the header menu. Click the buy button under the piece you want to buy. We’ll send you a verification email to let you know that you now own your piece and your closet is unlocked so you can choose something new as part of your membership.

The average retail value of our pieces is about $550 but it varies--some items retail for over $1,500 but nothing is worth less than $100. That said, we choose our pieces based on what we like. We think you should too.

We didn’t put in this question to toot our own horn--we’ve had lots of folks say that they thought Switch is too-good-to-be-true. But it’s for real--no catch. We’re still a young company so we’re more focused on growing and satisfying our membership base than making money. And we’re trying to change the way people shop for jewelry!

Your Closet

As soon as you register and become a member, you have an empty closet to fill! Your membership plan dictates the spaces of space available in your closet (for instance, if you’re a Black member, you have three slots available in your closet).

Once you pick your pieces (and for as long as you have them), your closet is locked. As soon as we get your piece back (or as soon as you buy it), we let you know that your closet is unlocked so you can pick your next ones!

Yes! No style quizzes or surprises here. We show exactly which pieces are available at any given time (anyone can see what’s available, even if you’re not a member). When your closet is unlocked, you can choose any piece of jewelry that’s available.

When you add a piece to your closet, the 20-minute timer in your closet starts to run. Pieces in your closet will stay reserved until your time is up. If you don’t check out before your time runs out, the pieces in your closet will no longer be reserved so other members will be able to select them.

The short answer: not yet. For now you can only choose pieces when your closet is unlocked (after you’ve returned your pieces). But we’re working on a way to let you reserve pieces that you’re eying.

Misc

We carry designer and fine jewelry, including iconic fashion houses like Hermes and Chanel, couture brands, and exclusives from up-and-coming designers. Specifically, bracelets, bangles, earrings, ear cuffs, necklaces, chokers and rings.

If you’re allergic to costume jewelry, we have a huge selection of fine jewelry as well. That said, if you are allergic to any material please let us know by emailing us at hello@joinswitch.com.

Membership and Pricing

A Switch membership starts at $29/month. That’s the price of a Gold membership, which allows you to hang onto one piece of jewelry at a time. The Platinum membership, which gives you access to two pieces at a time, is $49/month. Our best plan is the Black membership, which let’s you have three pieces at a time for $69/month.

Any piece, regardless of brand or retail value, is accessible to any member, regardless of what type of membership they have.

We charge you each month using your payment method on file. Your subscription renews automatically and we charge you on the first of each 30-day period.

No, you can choose to exchange some or all of your pieces at anytime. We’ll unlock the number of slots in your closet corresponding to the pieces you returned.

Email us and we’ll make it happen!

We’d hate to see you go, but you can cancel anytime. Please note that cancellations are ONLY accepted via email to deactivations@joinswitch.com and we must receive all of your outstanding jewelry to process your return.
Send your pieces back by the end of your billing cycle to avoid getting charged for another month. If you fail to return your pieces by the end of the next billing cycle, your cancellation will be withdrawn so you'll have to resubmit your cancellation request.
Please note that if you cancel your membership, you will lose any purchase credit you have accumulated and if you decide to restart your membership in the future and there is a waitlist in place, you would have to wait to be admitted.

If you get a new credit card number or the payment method you have on file is insufficient or no longer valid, please update your payment method or let us know in advance. If we try to charge you on your billing day and your payment fails, your account becomes ‘Delinquent’ and you’re technically on the hook for each piece that you haven’t returned. If your account is delinquent for 7 or more days, we can send the matter to collections (which is never fun). But it almost never happens because our members are good and we hate to do it (so please don’t make us!)

We don’t run a credit check (and we’ll never ask for your social security number). We don’t generally take a security deposit from our members but in rare cases (for instance, if we don’t typically offer Switch in your country but you really want to be a member anyway), we’ll ask for a security deposit.

Yes, but we haven’t added the option to the website yet (we’re still a young startup!)--but we can process it for you if you contact us. You can purchase 6 months of membership in advance for the price of 5 months, or 12 months of membership for the price of 10 months.

The short answer: yes. We have no way of knowing you want to cancel your membership unless you let us know. So if you haven’t told us that you want to cancel, we assume that you’re just holding tight until something you’re eying becomes available, or taking your time to pick your next piece. But if two months go by and you still haven’t picked anything, we’ll go ahead and cancel your account. We’re not like other membership services--we’re not hoping you forget about your membership so we can keep charging you. That’s not what we’re about.

If you upgrade your membership, you will be charged the difference in the monthly membership price, prorated for the time left in the month.
That prorated amount will be added to your monthly charge on your next bill date. If you downgrade your membership, the downgrade will take effect your next billing cycle.