Switch is a membership service that lets you borrow fine jewelry and designer pieces by couture brands and iconic fashion houses like Hermes and Chanel. You can borrow one, two, or three pieces of jewelry at a time depending on your membership plan.

As soon as you sign up, add your first pieces to your closet. Regardless of your membership plan, you can select any piece that’s available. Once you check out, we’ll send them to you ASAP. Hang onto your jewelry for as long as you want. When you’re ready for something new, send them back in the same packaging using our prepaid shipping label. Soon afterwards, you’ll receive an email informing you that your Closet is unlocked so you can select your next piece.

And if you decide that you never want to give your jewelry back, you can purchase any piece you’re borrowing at a discount. Our special membership prices are already discounted from retail, but you also accumulate purchase credit for each month of your membership.

There is no limit to how long you can keep a piece--as long as your payments are up to date and you’re a member in good standing, the piece is yours.

It depends--we have jewelry of all types. The vintage pieces might show more wear, which if you ask us, is part of the charm. But most of our other pieces are in new or like-new condition. In some cases, you might be the first one ever to wear a piece. Even if you’re not, a lot of times you wouldn’t even realize it--few things hold up like jewelry.

The photos are generally pretty accurate representations of each piece’s condition and we try to be as transparent as possible.

We run a temporary hold of $300 to $500 on every new member's billing method as soon as they sign up. We release the hold immediately afterwards, and the funds should become available again in your account within 24 hours (although it might vary depending on your bank).

Rest assured that this is not a charge. It is simply a hold to make sure that you have funds in your account if we need to charge you for loss or damage.

We go into greater detail about this in our Promises page (and in our Terms and Conditions if you want to get into the nitty gritty) but basically, you don’t have to worry about minor dings and normal wear or tear. And of course, if anything is lost or damaged in transit (so long as it’s been scanned by the Post Office), we won’t hold you responsible.

If a piece is lost, stolen, or excessively damaged, you’re charged the member price, which is usually much less than the normal retail price, and we apply your earned purchase credit towards it too. Then, you can pick another piece to enjoy as part of your membership.

No, Switch is members-only but that’s what makes it special! You can look forward to something new again and again, and you don’t have to worry about late fees or limits.

YES!!! You can read more about this on the Promises page, but the bottom line is we go to great lengths to ensure that every piece we carry is authentic. We can’t overstate how important to us this is and how proud we are of our rigorous authentication process. If you ever have the slightest doubt about the authenticity of a piece, please let us know immediately.

Yes! It’s pretty simple--for every member you refer, you receive $25 in purchase credit (if we’re at capacity and not immediately accepting more members, you’ll receive the credit even if they only sign up for the waitlist). Your friend will also start their membership with $25 in purchase credit. Sign in and go to the Refer-A-Friend page to see your unique promo code.

Except for rings, most of our pieces are only made in one size so you shouldn’t have an issue. That said, we mention each piece’s measurements so you can be on the safe side. We especially encourage you to look up a bracelet’s size before checking it out, since some run big or small. We’ve also started shooting each of our pieces on models, so that should help you get an idea too (but that's more for scale than sizing). If you have any requests/concerns about fit, feel free to contact us.

You can exchange one, some, or all of your pieces whenever you want. As soon as you’re ready for something new, package the pieces the same way they arrived, Make sure the packaging is securely taped shut. Affix the prepaid shipping label we’ve provided and drop it in a USPS mailbox or schedule a pick-up via usps.com.

That’s an easy one--no and no. Shipping is free both ways and exchanges are unlimited.

You can buy any piece that you’re borrowing for its Member’s Price, which is less than the retail value (sometimes much less). The best part is that for every month you’re a member, you earn purchase credit, which continues to accumulate for as long as you’re a member.

Gold members accumulate $5/month, Platinum members get $7/month, and Black members earn $10/month.

To buy your pieces, login and go to ‘Current Pieces’ under your name in the header menu. Click the buy button under the piece you want to buy. We’ll send you a verification email to let you know that you now own your piece and your closet is unlocked so you can choose something new as part of your membership.

The average retail value of our pieces is about $600 but it varies--some items retail for over $1,500 but nothing is worth less than $100. That said, we choose our pieces based on what we like. We think you should too.

We didn’t put in this question to toot our own horn--we’ve had lots of folks say that they thought Switch is too-good-to-be-true. But it’s for real--no catch. We’re still a young company so we’re more focused on growing and satisfying our membership base than making money. And we’re trying to change the way people shop for jewelry!